Refund Policy

We keep returns simple — but please remember pieces must come back in original condition. This helps us keep ADISON + JÈRE responsible and fair for everyone.

We want you to love every ADISON + JÈRE piece, but if something isn’t quite right, here’s how we handle returns. Refunds are processed back to your payment method (minus shipping), or you can choose store credit to get the full amount including your original shipping. Exchanges are available subject to stock. Return shipping is always at your own cost, so please use a tracked service. In addition to your statutory rights, here’s how our return policy works:


Return Conditions

  • You have 14 days from the date your order ships to lodge your return.
  • Proof of purchase (your order confirmation email) is required.
  • Once lodged, please post your return within 7 days.
  • Items must be unworn, unused, free of scent, and in original condition with all tags attached.
  • Full-priced items: eligible for a refund or store credit.
  • Sale & promotional markdowns: returnable unless marked otherwise.
  • Final Sale/Archive items: not eligible for return.
  • Return shipping is at the customer’s own cost and responsibility. Please use a tracked service when sending items back, as ADISON + JÈRE cannot process refunds, exchanges, or credits for returns that do not reach us.


 If a return does not meet these conditions, it will not be accepted and will be sent back to you at your own cost. 

 

Returns Options

 

When your return is approved, you can choose how you’d like it processed:

  • Refund → We’ll refund the item price to your original payment method. (Original shipping is non-refundable. Return shipping is at your own cost.)
  • Store Credit → We’ll credit you the full order total (item + any original shipping you paid). Return shipping is still at your own cost.
  • Exchange → Swap for another size or style, subject to stock availability. Return shipping is at your own cost.


Damages and issues

We quality-check every piece, but if your order arrives damaged, faulty, or incorrect — let us know right away:

Email hello@adisonandjere.com within 48 hours with:

  • Your order number
  • The item in question
  • Photos of the fault
We’ll get back to you within 48 hours to make it right.

If an item is deemed as having manufacturer damage/fault, you will not incur any additional costs, and will be offered a replacement item or a refund/store credit.

Please note, ADISON + JÈRE reserve the right to determine a genuine fault in the clothing and may decline a return if the issue is from:
  • Care not followed (e.g. not washing as per the care guide)
  • General wear and tear over time

Lost return parcels

We’re not responsible for returns lost in transit, so please use a tracked service. ADISON + JÈRE cannot process refunds, exchanges, or credits for returns that do not reach us.


 How to return an item:

 

1. Email hello@adisonandjere.com with:

  •  Your order number or receipt if it was a market purchase
  •  The item(s) you’d like to return
  •  Your name and address
  •  Reason for return

2. We’ll reply within 48 hours with your Return Order Number and the return address.

3. Post your item back to us. Return shipping costs are your responsibility — we recommend a tracked service. (We’re not liable for lost returns, and shipping fees are non-refundable.

4. Once received and inspected, we’ll process your refund, store credit or exchange as requested.

STOCK AVAILABILITY

We do our best to keep stock levels accurate, but occasionally an item may sell out after you’ve placed your order. If this happens, we’ll be in touch with a solution - either a refund, store credit or back-order(if available).

NEW ZEALAND

You’ll need to organise and pay for return shipping with your own carrier. Please use a tracked service so your parcel can be followed safely.

Refunds

  • Ship your return within 14 days of receiving your order.
  • Please use a tracked service and follow the steps outlined above.
  • Once your return reaches us and is approved, we’ll process your refund back to your original payment method. Please allow 3–7 business days for processing.
  • Return shipping is organised and paid for by the customer. Original shipping fees are non-refundable.

Store Credit

  • Store Credit is issued once your return is received and inspected.
  • If you’ve chosen Store Credit, it will be for the full order/returned item total (including any original shipping you paid). Return shipping is still at your own cost.

Exchanges

  • Return shipping is at your own cost.
  • Once your item is received and approved, we’ll cover the shipping to send your new size or style out (subject to availability).
AUSTRALIA

You’ll need to organise and pay for return shipping with your own carrier. Please use a tracked service so your parcel can be followed safely.

Refunds

  • Ship your return within 14 days of receiving your order.
  • Please use a tracked service and follow the steps outlined above.
  • Once your return reaches us and is approved, we’ll process your refund back to your original payment method. Please allow 3–7 business days for processing.
  • Return shipping is organised and paid for by the customer. Original shipping fees are non-refundable.

Store Credit

  • Store Credit is issued once your return is received and inspected.
  • If you’ve chosen Store Credit, it will be for the full order/returned item total (including any original shipping you paid). Return shipping is still at your own cost.

Exchanges

  • Return shipping is at your own cost.
  • Once your item is received and approved, we’ll cover the shipping to send your new size or style out (subject to availability).

Please note: All returns exclude duties, tariffs, or VAT that may have applied at checkout.

REST OF WORLD

If you’re returning from outside New Zealand or Australia, you’ll need to organise and pay for return shipping with your own carrier. Please use a tracked service so your parcel can be followed safely.

Once your return is approved, ship it back within 7 days. When your item arrives with us, please allow 3–7 business days for processing. You’ll receive a confirmation email as soon as your refund, store credit, or exchange has been issued.